Delete your account
Ask us to delete your V2K Gear account and the associated cloud account and session data, subject to any retention required by law, security or dispute resolution.
Account support
Delete your account or data.
You can ask us to delete your V2K Gear account, cloud session data, or specific personal data. Send your request to our support team and we’ll guide you through the next steps.
Contact support
Email our support team to start an account or data-deletion request.
office@v2k-global.comDelete specific data
You can request removal of selected cloud sessions or other personal data without closing your account. Tell us which data you would like us to remove.
How to make a request
Email support with the details below.
- 1
Use your account email
Email us from the address linked to your V2K Gear account, if possible.
- 2
Tell us what to delete
Say whether you want to delete your entire account or only specific sessions or data.
- 3
Include useful details
For specific sessions, include the session date, name or another detail that helps us identify it.
Files on your OBU stay under your control
Deleting cloud data does not delete session files stored on your On-Board Unit or copies you exported to another device. You can delete those local files yourself.
Organisation-managed accounts
If your account is managed by a team, coach, employer or research organisation, its administrator may need to action or approve your request. We’ll let you know if that applies.